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Frequently asked questions
Everything you need to know about plans, billing, embedding and your data.
Chat with us or send a message. We're happy to help you pick the right plan.
Contact usPlans & billing
Is there a free trial?
Yes. Every new account starts with a 7-day free trial with access to the Premium plan. No credit card is required.
What happens when my trial ends?
Choose a plan to keep using Draxlr. Since the trial doesn't need a credit card, you're never charged automatically.
How much do I save with annual billing?
Annual plans are billed once a year and cost at least 33% less than paying monthly. Use the Monthly / Annual switch at the top of this page to compare prices.
Can I change my plan later?
Yes. You can upgrade or downgrade at any time from your account settings.
Who counts as a user?
Users are your team members who sign in to Draxlr to connect databases and build queries, dashboards and alerts. People who view your dashboards through an embed or a public link, and customers using Full App Embedding, don't count as users. They're unlimited on every plan.
What payment methods do you accept?
We accept credit and debit cards, including Visa, Mastercard and American Express. Payments are processed by Stripe, a PCI-compliant payment provider.
Do you offer custom plans?
Yes. If you need more databases, users, AI credits or a dedicated setup, the Enterprise plan is tailored to your requirements. Contact us to discuss it.
Embedded analytics
What's the difference between Embed Dashboard and Full App Embedding?
Embed Dashboard (Premium and above) puts dashboards you build into your product, with filters, drill-downs and exports. Full App Embedding (Power and above) puts a complete analytics workspace in your product: the dashboards you share, plus each customer's own dashboards, saved queries, query builder, SQL editor and AI assistant.
Can each customer see only their own data?
Yes. Embedded dashboards support multi-tenant filters on Premium and above. On Power and above, row-level security limits each customer to their own rows across dashboards, queries and the AI assistant, using values your backend sends with the embed token.
Will my customers see Draxlr branding?
No. Embeds are white-labeled on every plan that includes embedding, and you can match the colors to your brand.
AI, data & support
What is an AI credit?
One AI credit is one message to the AI assistant, such as asking a question that generates a SQL query. Credits reset every month, and questions your customers ask in Full App Embedding use your organization's credits. Need more? Add 200 credits for $10/month.
Does Draxlr store my data?
No. Draxlr connects live to your database and runs queries when you need them. Dashboard results are cached so dashboards load faster.
Which databases can I connect?
PostgreSQL, MySQL, MariaDB, PlanetScale, CockroachDB, YugabyteDB, Microsoft SQL Server, Redshift, BigQuery, Supabase, ClickHouse, Databricks and Snowflake. You can also connect Airtable and upload Excel or CSV files.
Can I self-host Draxlr?
Yes, on the Enterprise plan. Run Draxlr on a dedicated server in your preferred region, or self-host it in your private network.
What support is included?
Every plan includes support from our team over live chat and email.
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